Additive Manufacturing

MAY 2018

ADDITIVE MANUFACTURING is the magazine devoted to industrial applications of 3D printing and digital layering technology. We cover the promise and the challenges of this technology for making functional tooling and end-use production parts.

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BUSINESS PRACTICES CATEGORY: C Change Management MAY 2018 Additive Manufacturing 22 Have you developed an incredible solution only to have the implementation fall flat? Why did this happen? Was the solu- tion bad? Was there buy-in? Organizational change takes effort and trust. Where to start? A guided change management tool called ADKAR can help. The tool contains elements from Franklin Covey's Speed of Trust series: talk straight, create transparency, get better, confront reality and practice accountability. While the concept of ADKAR is simple, there are a few best practices for using it. ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement: Awareness is the reason and foundation for change. The problem statement describes the reason for the change. Desire is the goal/outcome. Knowledge is the information about how to change; this section underscores the value of process documentation. Ability is the company's skill to change. Knowledge and ability quickly outline the probability of an accurate implementation. Reinforcement is the item to sustain the change. Each of these elements builds on the previous. The result is a conversation that provides the audience complete trans- parency. This level of transparency is pivotal to build trust. "The glue that holds all relationships together—including the relationship between the leader and the led—is trust, and trust is based on integrity," according to Brian Tracy, change evangelist and motivational speaker. ADKAR emphasizes the importance of trust in making change happen. ADKAR can be used in different formats and mediums. In presentations or structured discussions, having a visual reference aids the discussion. This sets the expectation for the user along the process. In a verbal format, time is critical to retain attention and memory. One to two sentences for each section is the limit. Teaching this practice to others promotes more mature decision making and idea generation. Each ideal will require information for each of the sections. The ADKAR tool is a perishable skill. Use it often to stay current and proficient. Try ADKAR for Your "Change Migraine" By Ben Moses Technical Director AMT—The Association For Manufacturing Technology

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